It’s not quite a transcript, but here’s the main points:
BetterHelp is selling your mental health information to pinterest, snapchat and facebook.
BetterHelp is paying its therapists very little - including getting paid per word WITH A CAP. At some point they stop paying for another word. Which puts a therapist in a bind: should they keep doing their work for free or should they withdraw support from someone that needs it?
BetterHelp is creating the expectation that help is available at all time. Which sounds great, but one of the points of therapy is to create self-reliance. Also: therapists need boundaries too!
BetterHelp is funded by billionaires and millionaires who care primarily about turning a profit for their investors. Not about the therapists. Or the patients/clients.
So: do not use Better Help, but look for another source.
For people who are wondering: If someone needs 24-hour access to help, the traditional answers have ranged from making sure they're comfortable using a crisis help line that's staffed 24/7, to having a round-the-clock therapeutic team, or intensive programs that include therapy multiple times in a week, combined with psychoeducation, group therapy, and therapeutic programming on most days. When therapists do offer services like availability by text, they're generally working in a strong team environment where they have lots of support.
We've learned as a profession that promising that one person will be constantly available is a recipe for disaster. I think the ramifications of therapists being on call all the time are pretty obvious, but the other problem is its effects on clients.
If you're in crisis and reach out to someone who's promised to always be there, and they're sick in bed and can't answer the phone, you're now dealing with whatever your first crisis was, AND the terms of your therapeutic relationship suddenly changing! You shouldn't have to ride the roller coaster of "They're not available; will they change their mind if they know I really need them? Maybe I'm just not important enough... maybe I'm being too much of a burden and asking for something that really inconveniences them. Wait, god dammit, this is important! How could they not be there for me when I need help? They promised!"
BetterHelp thinks they're offering an improvement in service compared to traditional therapy by offering 24-hour support, but they're actually just taking us back to a standard of practice from the 1980s, which we recognized was a problem and changed. Because it's a practice that's harmful to everyone involved. They need to listen to the therapists who work for them and adjust their business model, because it has a real effect on the people they serve.



















