Shrink Departments (aka do not lift in these):
General policy is to greet all customers within 10 feet individually and within 10 seconds, so expect a bit of employee interaction. Employees DO notice items that don’t have price tickets, and that don’t have hard tags/spider wraps when they regularly would. If an area is messy, employees are required to clean it up, organize it, or call it in. Employees will routinely walk through the top shrink areas looking for disorganization, suspicious activity, etc.
Employees get a $25 cash reward for tipping off LP on customer theft, and up to $350 for internal theft that leads to termination. If an employee finds an incorrect or missing ticket, and corrects it, they can win a $20 gift card.
Tip: You can unlock the wire that holds all the purses to the display by holding a magnet to the flat round part of the black plastic piece (“lock”) holding the wire together. You could hide a magnet in your fist and make a little opening for it to touch the piece, and discreetly move the wire so that the “lock” can’t be seen by cameras. The wire won’t make a noise when unlocked, but remember that the purse will have another hard tag on it. Associates are not allowed to let a customer walk around with a purse so make sure to conceal it (unless you can pull off acting like you own it!). You could walk in with a jacket over your arm and after you get the purse, you can simply put it under the jacket on your arm!
Employees will look for these signs (alert signals):
Group of 2+ entering together then splitting up, or one of them distracting an SA and the rest stealing.
Quickly grabbing items, not looking at size or price.
Empty bag, backpack, stroller, purse, etc.
Tugging or looking at hard tags/security devices.
Being overly friendly or avoiding associates.
Asking to hold your items at the fitting room/front desk.
Commenting on merchandise that you’ve selected.
Checking back in with you.
ONLY LP CAN STOP YOU. Associates/managers are NOT allowed to hint that they know you’re shoplifting, or stop you. All they can do is deter.
None of the staff is trained to deal with shoplifters. My coworker saw a man rip the tags off a pair of gloves, wear them, and walk out. No one did anything. As stated above, fitting room associates are supposed to count in and out (I don’t, can’t be bothered), but if the number is different (ex: come in with 8, leave with 6), they can’t do anything. They’re not allowed to leave the fitting room, and they *usually* don’t have radios, so just dip right after. You can always just conceal before letting them count. In my store, the fitting room has one old fashioned camera pointing towards the center (where the associate stands), and two hallways for entry. So basically it’s built like =[ ]=, you can definitely conceal in those halls. Associates will not allow you to enter a fitting room with any type of bag, shoe box, etc, just your purse. Just watch out for cameras and that’s it! Again, only LP is allowed to apprehend you. Not managers, not associates.
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