Collecting performance metrics and service delivery information about a client for the last month and organizing that into a powerpoint
Running the meeting with that powerpoint, presenting to the executive team at that client and fielding questions about their environment and timelines for hardware replacements
Doing a software installation analysis for that client
Building a UPS upgrade quote for that client
Delivering performance metrics information for another client in their bi-monthly meeting
Finding (or writing???????????) the onboarding/offboarding checklist for that client
Delivering performance metrics information to another client
Prepping a marketing campaign for review tomorrow (generating email text, designing informative flier, writing service descriptions of the VoIP service we offer)
MARKET RESEARCH for that email campaign (checking in with technicians and clients about customer satisfaction with that service)
Verifying that a client is properly billed for a firewall license
Verifying that the firewall license is properly applied to the firewall by the techs
Creating a reporting schedule for total ESXi storage for a client and sharepoint storage for a client and building the documentation for both to be shared with the client
Calling a newly referred client to discuss service availability
Building an AI interest survey for a client interested in implementing AI and talking to the owner about what they're expecting and adjusting expectations as needed
Sourcing a consultant to teach another client how to use the AI they had us implement?
Organizing the AI onboarding documents we have to create a streamlined process
Reach out to clients about quotes sent last month
Create request for procurement department to order approved hardware
Adjust contract pricing for about 1500 items (scattered throughout the week)
Generate a report of client hardware and update the hardware information to reflect lifecycle states
Transfer leads from lead generation platform to CRM for the CEO
Explain what my job is to my new boss, who I found out about today
Okay when I write it all out like that maybe this is insane.