Yesterday I was at Walgreens and I saw that they were having a deal on laundry detergent where it was a third of its normal price. Aha! thought I. What a deal! thought I. However, I spied a significant detail on this tantalizingly cheap price tag: myWalgreens only.
I know nothing about Walgreens rewards program or app, only of its existence, which is a key detail for later. My main familiarity with rewards programs is through other stores which pile on the caveats - ten cents off when ordered through the app between the hours of 10:00 and 10:01 on February 29th etc etc--another key detail.
Undeterred, I thought to myself, it must be a coupon through the app, which I can just download tomorrow and make sure I understand. Worse come to worse, I can just ask an employee.
And so I did exactly that. I downloaded the app, saw that there was a coupon for laundry, noted that it was limited to one rather disappointedly, but saw that there appeared to be a general unlimited sale depending on what type of detergent you got. Some were coupon only, some were generally off, but I couldn't tell if those also needed a coupon.
Oh well, I thought. I don't understand this, and the last thing I want to do is buy 10 detergents and see a total of ~$60 instead of $20--but I can just ask an employee before it gets to that point.
I headed to the Walgreens, unaware of how my life was about to change. Little did I know what awaited me.
When parking, I noticed a man.
He was tall, white, had a bushy beard, glasses, and beaded dreads. He had kind of a discordant appearance - his glasses and beard meant he had the face of a middle-aged accountant, but the other aspects of his appearance--shaggy beard and hair, casual clothing of t-shirt, etc--brought to mind more of a surfer/hippie personality. He was walking slowly and heavily, with the attitude of someone taking every last second they can to the point of feet dragging.
When i entered the store, I noticed that he had gone behind the register. Oh, I thought, he's the employee. Interesting. I then brought my attention to the laundry detergent in front of me. Sure enough, the price tag of 1.99 was there, along with the formidable and mystifying 'mywalgreens only'. I knew I wanted to ask what that meant, but I told myself to give the employee a little bit of time first. After all, he had just gotten to work and he seemed generally unenthused with the world.
After a few minutes, I walked the few steps to the counter, and proceeded to ask my question in the most stupid way possible:
What I meant: "Do you have to have a coupon for the 1.99 price for the laundry?"
What I said: "Is the laundry 1.99?"
I would say here is where I sealed my fate, except I think my fate had been foreordained. When, I don't know. When that man walked into work ? When he woke up that morning? When he accepted that job at Walgreens? Even earlier than that? In the stars themselves? Who can say.
All I know is, that man proceeded to level a gaze at me and say in the flattest, most unimpressed tone imaginable: "That's what the price tag says."
I instantly knew I had been relegated to "stupid customer asking if the door that says 'bathroom' is the bathroom." I had just walked up to this man already done with being at work about two minutes into his shift, looked him dead in the eye, and asked about a product with a bright yellow price tag of "1.99!": "Is this 1.99?"
I should have known then there was no saving it, but unfortunately some part of me is an optimist. I bravely proceeded. I explained that I wasn't sure if the mywalgreens meant it was only accessible with a coupon, and if there was a limit because of that.
With a look that said he was so sick of customer stupidity he was about to kill himself, the man said, equally flatly if not more so, "It's through the rewards program. If it had been for a coupon, the price tag would have said: coupon."
It was here that I knew: there was no redeeming myself in the eyes of this man. There was no getting a good grade in 'being a customer'. There never was. He had the weight of the Walgreens customer service world on his shoulders, and this Atlas was shrugging.
To his credit, he did explain that you just entered the account number when checking out, and then the conversation ended. I furtively looked for this account number on my app, unsure of where to find it, but unwilling to ask him because I think he would have shot me. At last, I figured out that he had meant phone number and loaded up my cart with the detergent. I headed to the checkout and, I swear, this man saw me coming and did a full body sigh.
I need to make clear: this entire time, I was finding this situation and this man...hilarious. I was not quite openly laughing, but neither was I hiding my amusement. I thought it justified, because in the same way he was not bothering to hide his true feelings from me, I thought to show my true feelings to him. He was like someone out of an LM Montgomery novel. My thought, and I am unashamed of this, was "I need to put this man in a story." His hostile apathy was an attitude I could only find entertaining, all the more because I would never have to see him again in five minutes. A pinch of salt brings out flavor.
Once again, I bravely proceeded forward to the checkout.
Hand hovering above the keypad, I asked in an attempt at diplomatic negotiations, "So, do I enter my number?"
He stared at me as if I were an alien species who had never been on earth before. "I have to scan the items first."
Diplomatic negotiations had ended before they begun. I tried not to laugh out loud. (Even typing this, I'm snorting remembering his expression.)
Items were scanned, bagged, and I put them into my cart. I then noticed a weird lull in the activity. Odd. I was barely paying attention at this point. A few seconds later, I realized it was time for me to put in my phone number, and he had not told me, instead just waiting for me to do it. I punched it in, once again not quite bothering to hide my entertainment, and once the transaction had ended, he walked away almost immediately.
I have to admit, when I got into the parking lot, I burst out laughing. I can only imagine what this man felt. Sure, he was being rude about it, but I had come in with the expectation that everything would have a catch like other rewards programs--and none of it had. All of this was also five minutes into the start of his shift at a job he clearly despises. If I conjecture his internal monologue, I start giggling. What do you mean, what's the price? What does the price tag say? What do you mean, do you need a coupon? Does it say it needs a coupon? Is this your first day being alive? All with a strong undertone of GOD, I hate my job.
There is a minor addendum to this story. Once I loaded my car, I realized I needed to return the cart to the inside of the store, and as I left it for the last time, I cast one final glance behind me at the employee--who seemed to have just looked away as if in physical pain that I was in his presence again. Once again, when I exited, I burst out laughing. Even now, I'm smiling at the memory. Sorry to this man--but I'm definitely putting you in a story.