tips from a former dsw employee
• you gotta be chill. if the sa swings by (which is required of them, chat up everyone in the section) speak with them briefly, even just the niceties. ignoring them tips off.
• unless it’s peak days (fri - sun) there’s generally only one person per section, except for clearance they usually have 2. men’s shoes&athletics are usually one section. then whatever’s the seasonal shoe (boots, sandals, etc). then regular stock (keds, sketchers, vans, comfy stuff) and women’s dress shoes. accessories generally are manned by anyone who happens to see someone in the section
• there’s generally an MOD and then another one of the managers will be floating around too.
• we definitely use those walkies to talk about suspicious characters.
•there aren’t many cameras, but they are there. cash wrap, hall to the bathroom, and one of the clearance corners are the ones i can remember rn from my store.
• i’ve seen a lot of people say to go to the clearance section to lift - i don’t recommend it. we’re trained to service the crap out of people back there because WE KNOW that’s where ya go!
• most athletic shoes are tagged, as well as our high end heels and “prom” shoes
• best way to lift, be the great customer. try on 4 or 5 pairs of shoes. pull the paper out try them on completely. have the boxes spread around you. when there are no other customers in the aisle & no sa’s, slip the pair you want into your bag. then clean everything up and put the boxes back approximately where they should be. if everything is left out, we’re gonna remember that bitch who made a massive mess.
• pro tip: put one of the smokescreen pairs on hold under a fake name. then you look way less suspicious.
• more often than not, if a column of boxes looks tidy, we don’t mess with it. closing is on a tight schedule and the stores are BIG.
• the sa’s aren’t allowed to confront you or accuse you. all we can do is call the police/mall security and try and keep you in the store.
•will add more to this as i’m remembering it