The core values of Social Work and what they mean to me.
SERVICE To help those who need it. To treat everyone like a valued customer. A social worker serves the needs of clients. We have to seek out what your clients or population is lacking and bring it to them. I think of this value and in my head I see a waiter or waitress, or server. I was once the world’s worst waitress for two months at a crappy greasy spoon. I don’t model service after my own food service experience. I have a theatre friend who worked tables as she worked to be an actress. She was an excellent waitress, I compare good social service with her skills. The client is hungry, and we can make a few suggestions about the menu, but ultimately the client will make his or her order depending on what that client is hungry for. We do not decide that the client is too skinny and bring her a big, fat, marbled medium rare steak–who cares if she is a vegetarian–with huge serving of french fries. We do not force feed the client protein shakes and broccoli because we decide the client has too much jiggle when they wiggle. Nope. The social worker must recognize self determination in their service. The social worker is in charge of getting the food, not choosing the food. The client can not go into the kitchen and get the order themselves, the social worker must bring it to them. After that it is up to the client to feed themselves, but we do all we can to make the experience as nice as possible. Our tips come in the form of success, and we want a big tip.
SOCIAL JUSTICE This value, to me, says advocacy and equal opportunity. I think it is, for myself, the draw of social work. It means fighting for your clients who have been oppressed. It means joining other social workers to end the oppression itself. It means understanding oppression. Social Justice is realizing that we are all people, and helping others to realize this fact also. When I first started learning about social work I imagined social workers to be a little like Robin Hood, stealing from the Evil Prince John to give to the oppressed peasants as they cheered. My view on this is evolving. Social Justice to me is not stealing from the greedy rich to give to the grateful poor. It is convincing the wealthy to give to those they have, usually without realizing, taken from in the first place. It is showing the ones who hold the real power how their actions affect others, especially the most marginalized of people. It is proving to the oppressed that they have value and helping them find a way to take advantage of what little opportunity they have, and to find new opportunities whenever they can. It is policy, it is correcting a pathology based thinking. Social Justice is about an end to “blaming the victim”.
DIGNITY AND WORTH OF THE PERSON This one sounds so much easier than it is. Is this unconditional positive regard? Maybe. How do you give unconditional positive regard to your client if he is a wife abuser, a child molester, or a member of a white supremacist group? Every person is worthy. Is that true? The social work answer is yes, I believe. So for me, but maybe not for others, I think that this means cutting away the bull crap and getting to the person. It’s realizing that no matter the past of the person, no matter the anger of the person, no matter the deeds of the person, that person is still, well…a person. A living breathing human being who bleeds when they are cut, who hurts if you strike them. Every person is worthy of a little human dignity and compassion. As a social worker we have an obligation to treat that person with respect. It means not going to other people to bitch about your clients and make fun of their flaws. It means remembering that clients are more than a job…they are a people.
IMPORTANCE OF HUMAN RELATIONSHIPS I asked a professor one time many,many moons ago, if in their experience of marriage counseling- have you ever told the couple to give up and get a divorce? She said No. That she would never counsel that. I always disagreed. Some families just seem too, excuse my french, fucked to fix. That isn’t a very social work(y) thing to say. Remembering and understanding the importance of human relationships is understanding that the client needs the people they know, the bonds they have created in their lifetime to heal or deal. These relatioships are as important to them as our own are to us. What I am trying, very inarticulately, to say is that there is no place like “home”, and home, to use another overused and movie related term, is where the heart is. As a social worker we have to understand the bonds and relationships the client has and has made for themselves before we can truly understand the client’s needs and help them to resolve any issues. The importance of human relationships is understanding the value of our client’s relationship and using those people as resources and support. People are social. We need other people. Social workers have to know how these social relationships flow from person to person in order to take advantage of the most powerful resource of all, the client’s social capital.
INTEGRITY This one is the easiest to wrap my head around. This word is synonymous with honesty to me. Having integrity means consorting yourself in a certain way. When I am a social worker, I will have integrity. I will not promise a client something will happen that I can not make happen. I will not lie. I will not make false promises. I will not pretend to be concerned until my client leaves and then pronounce to friends/family/coworkers/facebook about what a pitiful/stupid/worthless person he/she is. I will follow the ethical principles of the social work profession. I will not say I have skills that I do not have. I will understand that the job is more than my ego and treat it as such. I will not act like I have been where the client is, if I have not…and chances are as a white kid from a upper middle class family– I haven’t been there. Integrity is doing nothing in a professional capacity that I would be ashamed of or embarrassed about.
COMPETENCE This value makes me think of the love of my life, the apple of my eye, the cream in my coffee…my loving, amazing girlfriend. Yes, she is a very competent person–but that isn’t exactly why this value makes me think of her. Here is why. My girlfriend is a snob. I say this because she is always calling people, everyone just about, incompetent. I love her, adore her, want to marry her, but she is a total snob. When we go to McDonald’s and they forget to put her BBQ sauce in the bag, “How hard is it to remember the BBQ sauce? Incompetent!” When she makes reservations to a hotel for a king bed and we get a room with two double beds, “Incompetence! Total *&%$#! incompetence”. She rants and raves about it all the time. I, however, think that working with the general public is the hardest of jobs. Besides, so what? So what if they forget your BBQ sauce..you will live, that’s not real chicken anyway. You shouldn’t be eating that crap. So what if they gave us the wrong room? Just a swipe of a card and the problem is fixed. Who cares if the cashier rang that item up twice, the customer service desk is right there, GEEZ! This laissez-faire attitude of mine can not hold true for the social work profession. We care for individuals and populations and deal with such issues that a careless mistake from us does far more damage than having to listen to a customer’s temper tantrum or having to eat your fake chicken nuggets without some sodium filled, gelatinous BBQ sauce. No, our mistakes cause harm. Social workers must strive to make as few as them as possible. We must have an extensive knowledge base and know how to use the knowledge we have.