mom, cold calling me: it's doing languages at me
me: what is doing languages at you
mom: my tv
me: are these written or spoken
mom: on the tv
me: is there anything else on the screen
mom: a logo
me: are any words in english
mom: yes it says press
me: that's all it says
mom: arrow right and two lines.
me: what
mom: arrow RIGHT and lines
me: OHHHH press the pause and play button the remote. it's below the home button.
mom: press the house
me: no press the one below the house
mom: it looks like a house
me: so match the icon to the one on your remote and press that
mom: where
me: below the home button
mom: okay i pressed it.
THIRTY MINUTES LATER
mom: it's asking me if i want a pin. i don't want a pin.
me: so select never
mom: it says always
me: select never
mom: i selected always
me: so go back
mom: i went back. i clicked always and it's asking for a pin
me: you can just go back and click never
mom: no i can't.
me: can you move through the buttons by pressing up and down on the circle at the center of the remote. try pressing the top of the circle and then the bottom
mom: okay i selected never.
me: good
mom: it's asking for a pin
me: what
mom: im entering a pin.
me: no
THIRTY MINUTES LATER
me: so send me a picture of your screen
mom: see there are no numbers
me: there are five numbers on the screen
mom: oh those
me: so press one of them
mom: i can't see what it is
me: press show pin
mom: how
me: select "show pin" and press it
mom: oh. what should i enter
me: just zeros
mom: i don't have zeros
me: yes you do
mom: oh i see them. i'm so good. i've got this. *pause* it says incorrect pin
me: do you have a pin
mom: no
me, on the side, logging into her account, finding the pin page, discovering she does have a pin, guessing her pin, changing it to all zeros: try again
mom: it worked! im good at this
NARRATOR: there were two hours left to go in the call but neither of them knew this at the time