So Iām currently enslaved employedĀ by a cable company, and I can offer a few pointers:
Find a copy of the customer agreement online. Read it. Have theĀ ābig cats in boxesā YouTube video on standby so that you can renew your will to live periodically while reading it.
Focus on the sections about cancellation
Examine any terms regarding early termination fees, notice required, proration of the time between cancellation and the end of the billing period, and equipment return policies.
Send a letter requesting cancellation to your carrier via certified mail. Include the date you wish for it to be cancelled. If you are not the account holder but have power of attorney, or the account holder has died and you are managing their estate, send copies of the relevant documentation with the letter.Ā
The day after, when it isnāt cancelled, call back. Ask forĀ āretentionā orĀ āloyaltyā and when asked why, state that you wish to cancel.Ā
Theyāll ask you why you want to cancel. SayĀ āI donāt want to discuss it, I just want to cancel my service.ā (note: there are times when it pays to disclose your reasons; my company will waive all early termination fees and penalties if the account holder is being entering military deployment or a nursing home. Check their policies.)
Theyāll offer something nice. Bundles, discounts, free channels, etc. SayĀ āas nice as that sounds, and as much as I appreciate the offer, I just need to cancel my service.ā
When they deflect again, ask how to return any leased equipment. Theyāll launch into another spiel about that, thankful that you arenāt making them process the cancellation. Write down the process ā theyāll either tell you to bring the equipment to a local office, or theyāll state that they are sending recovery kits. If itās the latter, ask for the address that the recovery kits return to and write it down (you want to use the recovery kit if you get one, since itās prepaid, but if they arenāt sent youāll want to be able to return the equipment yourself.)Ā
After all of this has transpired, stateĀ āAs I stated in the letter sent via certified mail on [date], I am ending our contractual relationship and terminating this subscription. Has my cancellation order been processed?ā
If the cancellation order has not been processed, tell them to process it. Listen to their spiel. Ask for the date that it will be terminated.
Hang up, wait thirty minutes. Call back, ask if your account is pending cancellation or not. If not, ask to be transferred to retention and ask for a supervisor. Demand that your cancellation be processed and advise them that a complaint will be filed with the FCC if it is not.Ā
If more than an hour has been spent on the phone, file a complaint at FCC.gov. Forcing a customer to continue a service outside of the terms stipulated by the contract is illegal and the FCC hatesĀ it.Ā
yousharknotpass
baratheonpilled
dededos
blakekathryn
